Service Delivery & Account Activation Policy

This policy explains how ClinicFlow AI is delivered to you, when your access begins, how your account is activated and what happens if something goes wrong.

ClinicFlow AI is a software service provided by Digi Craft Studio. In this policy, “ClinicFlow AI” means that software service, “Digi Craft Studio”, “we”, “us” and “our” mean the provider of the service, and “you” means the clinic that subscribes.

This policy is about delivering access to software. It does not mean that Digi Craft Studio provides medical services, clinical diagnosis, medical consultation, emergency care, medicine delivery or hospital services.

A ClinicFlow AI purchase is a payment to Digi Craft Studio. It is separate from the patient receipts that a clinic generates for its own patients.

Prices, GST, invoices and payment terms are described in the Subscription, Billing, GST & Auto-Renewal Policy. Cancellation and refunds are described in the Cancellation & Refunds Policy. This policy does not repeat them.

When your account is activated, ClinicFlow AI delivers:

• a ClinicFlow AI account for your clinic;
• Clinic Admin access;
• the capacity of the plan you selected;
• the status of your selected trial or subscription; and
• a secure way for you to set up your login credentials.

Every plan includes all current ClinicFlow AI features. Plans differ by capacity:

Your account is activated with the plan and billing cycle that you selected at checkout and purchased. A later change to the published plans does not change the capacity of what you purchased.

Activation does not add sample data, pre-created patient records or clinical content. Your clinic enters its own information.

ClinicFlow AI is a digital, web-based service. There is no physical shipment, no courier delivery, no software disc, USB drive or other physical media, and no cash on delivery or physical return.

In this policy, “delivery” means making your purchased ClinicFlow AI account and service available to you after the applicable payment and activation steps are complete.

Digi Craft Studio offers, through ClinicFlow AI, a paid trial of 14 days for ₹99.

• Before you complete the trial purchase, you choose a plan (Starter, Standard or Pro) and a billing cycle (Monthly or Annual).
• The trial is not a separate plan. Your trial capacity is that of the plan you selected.
• The ₹99 is a separate trial fee. It is separate from the later subscription amount.
• Your 14-day paid trial begins when your payment is confirmed and your ClinicFlow AI account is activated and made available to you.

The trial period does not begin merely because a checkout was started, the payment page was opened or a payment was attempted, and it does not begin before access has been made available to you. You receive the full 14-day trial period. The date on which your payment is confirmed and the date on which your trial starts may be different.

You may also subscribe directly, without the ₹99 trial.

• There is no ₹99 trial fee and no 14-day trial period.
• The selected Monthly or Annual subscription starts after successful payment and account activation.
• Until the required payment has been confirmed and your account has been activated, no paid access is provided.

Your paid subscription period begins when payment has been confirmed and your ClinicFlow AI account has been activated and made available to you. You do not lose paid subscription time because account activation has not yet been completed. The date on which your payment is confirmed and the date on which your service starts may be different.

A Monthly renewal period is one calendar month, and an Annual renewal period is 12 calendar months, in each case measured from the date your service starts.

A purchase is treated as successfully received only after payment confirmation through the authorized payment process. Being sent back to ClinicFlow AI from the payment page does not, on its own, mean that your payment succeeded.

While your payment is being confirmed, ClinicFlow AI may show that confirmation is pending. If a payment is not successfully confirmed, no trial or subscription starts from that attempt.

After a successful payment, Digi Craft Studio will complete the account activation process before access begins.

An authorized representative of your clinic receives access, as part of activation, to set up the Clinic Admin credentials for the account.

An email address that is already used for a ClinicFlow AI account cannot be used to create another account. If the information you provide conflicts with an existing account, additional verification or support may be required before the account can be activated.

ClinicFlow AI does not send a password by email. Instead, a secure setup link is sent to the email address you provided, and you create your own password.

A setup link can be used once and expires after a limited time. If your link has expired or has already been used, contact us (section 16) and we will help you set up your access.

If you have not received a setup email, please check the address you entered and contact us. Email delivery is not always immediate.

Digi Craft Studio will process account activation after successful payment. This policy does not promise that activation will be instant or complete within a fixed time.

If activation is delayed, please contact support@digicraftstudio.in. Please include the information listed in section 16.

If a payment has been successfully completed but your access cannot be activated because of a verified issue within Digi Craft Studio or ClinicFlow AI:

• Digi Craft Studio will first attempt to resolve the activation problem.
• If Digi Craft Studio ultimately cannot provide the purchased access, the affected payment will be eligible for refund.
• Any related GST or tax adjustment will be handled in accordance with applicable tax law.

This policy does not set a fixed time for these steps. If Digi Craft Studio ultimately cannot provide purchased access after a successfully confirmed payment, refund eligibility is handled in accordance with the Cancellation & Refunds Policy.

At the end of the 14-day trial, the selected subscription continues according to the billing cycle you chose, subject to the AutoPay authorization you gave at checkout and to the applicable renewal payment being successfully completed. Continuation is not assured: it depends on that payment. The first recurring subscription charge after the trial is made only after you have received the full 14-day trial period.

If you turn off auto-renew before the trial ends, no automatic subscription renewal occurs after the trial, and your trial access continues until the end of its normal 14-day period. The trial fee is not automatically refunded.

If there is no successful paid continuation after the trial, your account may become restricted or non-operational under the subscription rules. Your records are not deleted immediately.

If a recurring payment is not successful, we may notify you, the payment may be retried according to the arrangements of our authorized payment service provider, and the subscription may become restricted or inactive. New activity in your clinic’s account may then be paused, and your existing records may remain available according to the current product rules.

What happens to a subscription when a recurring payment is unsuccessful is described in the Subscription, Billing, GST & Auto-Renewal Policy. A direct subscription whose payment is not successfully confirmed is not activated.

13.1 Cancelling renewal. Cancelling future renewal does not terminate a subscription period that you have already paid for, and it does not cause an immediate suspension. Access normally continues until the end of the applicable paid period.

13.2 Expiry and restriction. When a trial or subscription ends, expires or becomes restricted for payment reasons, your account is restricted rather than deleted. You may keep access to your existing information according to the current product rules: you can view history and existing receipts, use secure backup and export, and see Plan & Billing. New operational activity is paused until the plan is restored.

13.3 Suspension. Account suspension under the Terms of Service is different from expiry or payment restriction. A suspension does not necessarily delete data.

13.4 Data. Data retention, deletion and export rights are governed by the Privacy Policy, the Data Processing Agreement and the Terms of Service, and by the product’s lifecycle rules. This policy does not set a retention period and does not promise access for an indefinite period. The export formats available are those that the product provides at the time.

ClinicFlow AI is provided over the internet, and this policy does not promise uninterrupted or error-free access. The service may occasionally be unavailable, for example for maintenance, security, infrastructure work, updates or events outside our reasonable control.

You are responsible for:

• making sure the person who registers is authorized to obtain ClinicFlow AI on behalf of the clinic or business;
• giving accurate setup information and a login email address that you can receive email at;
• keeping your login credentials confidential, and using individual authorized user accounts where they are provided;
• making sure only authorized staff use the account, and telling us if you suspect unauthorized access; and
• having compatible internet, browser and device access to use a web-based service.

For activation problems, a setup link that has not arrived, or any delivery question, write to Digi Craft Studio at support@digicraftstudio.in.

We may ask for:

• your clinic name or account identifier;
• the purchase or payment reference; and
• the email address you used to sign up.

Please do not send your password, a one-time password (OTP), your UPI PIN, your bank password, your card security code (CVV) or your full card details. We do not need them.

• Terms of Service
• Privacy Policy
• Data Processing Agreement
• Subscription, Billing, GST & Auto-Renewal Policy
• Cancellation & Refunds Policy
• Product & Medical Disclaimer
• Cybersecurity, Service Availability & Business Continuity Policy
• Cookie Policy